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Reflect Guard Last updated: 22 August 2026

Reflect Guard ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect through reflectguard.co.uk, why we collect it, how we use it, and the rights you have over it.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Business details Reflect Guard  Email: Reflectguard@gmail.com Phone: +44 7761 845389

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1. What Information We Collect

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We collect information in the following ways:

a) Information you give us directly When you use our contact or quote request form, we may collect:

• Your name

• Email address

• Phone number

• Property address or area (e.g. Leicester, Nottingham, Coventry, Derby)

• Details about your enquiry, including number of windows, type of film requested, and whether the job is residential or commercial

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b) Information collected automatically When you visit our website, our hosting platform (Wix) and connected services may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referring website or search terms used to find us

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c) Cookies Our website uses cookies and similar technologies. See Section 6 (Cookies) below for details.

d) Google Business Profile If you contact us or leave a review via our Google Business Profile, that interaction is also governed by Google's own privacy policy, in addition to this one.

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2. How We Use Your Information

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We use the information we collect to:

• Respond to quote requests and enquiries

• Schedule and carry out window film installation services

• Provide customer support and follow-up communication

• Improve our website and services

• Meet legal, accounting, or regulatory requirements

• Where you've agreed, send occasional updates or promotional content about Reflect Guard

We do not sell your personal data to third parties.

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3. Legal Basis for Processing

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Under UK GDPR, we rely on the following legal bases:

• Contract – to respond to your enquiry and provide quoted services

• Legitimate interests – to operate and improve our business and website

• Consent – for optional marketing communications and non-essential cookies

• Legal obligation – where required for tax, accounting, or regulatory purposes

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4. Who We Share Your Information With

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We may share your information with:

• Wix.com – our website hosting and form provider

• Google – for Google Business Profile, Search Console, and (if enabled) Analytics

• Trusted subcontractors or team members involved in carrying out your installation, where necessary

• Professional advisors (e.g. accountant), where required

• Law enforcement or regulators, where we're legally required to do so

We do not share your data with third parties for their own marketing purposes.

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5. Where Your Data Is Stored

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Our website is hosted via Wix, and some data may be processed or stored outside the UK/EEA, including in the United States. Where this happens, Wix and Google maintain appropriate safeguards (such as Standard Contractual Clauses) to protect your data in line with UK GDPR requirements.

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6. Cookies

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Our website may use cookies to:

• Make the site function correctly

• Understand how visitors use the site (analytics)

• Remember your preferences

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the website function.

[If Google Analytics or a similar tool is active on the site, add a line here naming it specifically, e.g.: "We use Google Analytics to understand website traffic. Google Analytics uses cookies to collect anonymised usage data."]

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7. How Long We Keep Your Data

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We retain personal data only as long as necessary:

• Enquiry/quote data: up to [12–24] months, or until the enquiry is closed and follow-up is no longer relevant

• Customer/job records: as required for accounting and warranty purposes, typically [6 years] in line with UK tax record requirements

• Marketing consent: until you withdraw consent

 

8. Your Rights

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Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data ("right to be forgotten")

• Object to or restrict certain processing

• Request a copy of your data in a portable format

• Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, contact us at [insert contact email].

You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

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9. Children's Privacy

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Our services are intended for adults arranging window film installations. We do not knowingly collect personal data from children.

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10. Changes to This Policy

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We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will reflect the most recent revision.

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11. Contact Us

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If you have questions about this policy or how we handle your data:

Reflect Guard Email: Reflectguard@gmail.comPhone: +44 7761 845389 Serving Leicester, Leicestershire, and the wider East Midlands

This policy is a template drafted for Reflect Guard's website and is not a substitute for legal advice.